Unique "Made in the USA" Cat Tree Warranty
Pet Stroller Return Policy
What does 100% Satisfaction mean to us
We will accept the return of defective or damaged items within 5 days of shipment,and provide either a replacement, refund, or credit.
We may accept the return of an item (that is not defective or damaged) within 30 days of shipment depending on the manufacturer's approval. We may provide a refund or credit to the customer as long as the item is returned in its original packaging and is in re-saleable (like new) condition. Once an item has been shipped, it can no longer be resold as new. Manufacturers almost always charge a restocking fee. The amount varies but is anywhere between 25% - 35% of the full retail amount (not the sale price). In addition, if we offer free shipping, we will ask you to reimburse us for the shipping fees.
All returns will be inspected.
Please follow return instructions on your packing slip or given to you via email.
If the items is damaged or defective, we will pay the shipping expenses. For all other returns, customer is responsible for all shipping costs.
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Pet Stroller Return Policy
What does 100% Satisfaction mean to us
Shipping and Handling
Unless specified otherwise, we ship using the major carriers UPS, DHL, FedEx and USPS. Shipping costs are calculated at checkout based on the weight of the product. Due to the bulky nature of our products, we ship via ground transportation. Expedited shipping is available and can be selected at checkout.
OUR GUARANTEE
Your complete satisfaction is guaranteed. We stand behind our products. If for any reason you are not satisfied 100% please let us know and we will do our best effort to correct the problem. Please contact us via email (need email address) or by phone (925.698.2270) and arrange for a return of the product. Each shipment contains a packing slip with return instructions. Returns must be approved, then mailed to the address provided.
Please be aware that a restocking fee may apply.
If a product has been used, our manufacturers may or may not allow a product return. Please contact us.
Read more about what Your Satisaction means to us.
TopPayment
We accept the following credit cards: Visa, MasterCard, Discover Card, American Express and PayPal. Your credit card/PayPal account will be charged at the point of purchase online.
TopLate-Delivery
A limited guarantee is implied for expedited shipments. If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded. Our refund policy does not cover:
- Acts of God (includes weather),
- An act of war
- Ground shipment delays (arrival dates are estimated)
- High seasonal shipping volume (such as Christmas)
- Packages that were dropped off at your delivery address without signature requirement and have disappeared.
Shipping
We primarily use UPS, FedEx and USPS.
- Ground Shipping: Allow 3-8 full business days (does not include the day order is placed or shipped). Weekends and Holidays are not counted when determining the number of days in transit. Shipping fees are calculated at checkout and are based on the weight of the item.
- 2-Day Shipping: Allow 2 full business days (does not include the day order is placed or shipped). By arrangement only.
- Next Business Day (Overnight): Allow 1 full business day (does not include the day order is placed or shipped). By arrangement only - you must spear to us in person to confirm. If your order is shipped on Friday, the delivery day is Monday! There is no SATURDAY delivery!
If a specific arrival date is required, we suggest either overnight or 2-day.
All orders are shipped on the next business day. For example, if you place an order after 12 noon on Friday, that order would not ship until the following Monday.
We are unable to ship to the following destinations:
- P.O. Box (a physical address is required)
- APO / FPO (military addresses)
- Alaska & Hawaii
- Internationally
Late-Delivery
A limited guarantee is implied for all 2-day and overnight shipments. If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded. Our refund policy does not cover:
- Acts of God (includes weather),
- An act of war
- Ground shipments (arrival dates are estimated)
- High seasonal shipping volume (such as Christmas)
Returns
If for any reason you are not satisfied 100% please let us know and we will do our best effort to correct the problem.
Please contact us via email (CustomerService @ PetStoreByConny.com) or by phone (925.698.2270) and arrange for a return of the product.
Each shipment contains a packing slip with return instructions. Returns must be approved, then mailed to the address on the packing slip.
Please contact us within 5 business days of product receipt and arrange for the return of the product.
Claims for credit, due to incorrect address information will not be honored. Furthermore, customers will incur any additional fees charged by the carrier for address corrections. A complete shipping address includes:
- Recipient�s first and last name
- Company address (if applicable)
- Street name and number
- Floor- Suite � or Apartment number
- Accurate zip code
- Recipient�s telephone number
Pet Stroller Return Policy
Note: Once a product has been assembled, it can no longer be resold as new. We cannot accept a return.
Each of our vendors has a different return policy. Return policies may change and our vendors may or may not inform us right away. If you are unsure, please contact us for details before you return an item.
TopWhat 100% Satisfaction Guaranteed Means to Us
We want all of our customers to be 100% satisfied. We will work with you to ensure that your product purchase is a pleasant and satifying experience.
If you purchase an item and find that it just doesn't work out for you, we are unable to accept a return or refund your purchase amount. At our discretion, we may or may not contact the manufacturer and ask them if they accept the return. Because products cannot be resold once they have been assembled or used, return approvals are rare. Please review our policy about products that arrive damaged.
Please be absolutely sure that you want to purchase an item. Read the descriptions carefully.
We have made the sad experience that some customers will never be 100% satisfied, no matter how hard we try. As a very tiny pet store, we simply cannot afford to ship products back and forth until a customer is satisfied, especially when we offer free shipping.
Sadly, we have also made the experience that customers damage an item, then claim that the item arrived damaged. Same for missing parts. Again, if this is you, please don't purchase from us. Our vendors and manufacturers inspect every item prior to shipment. They also inspect every item that is returned as 'damaged'.
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Guaranty and Warranty for the Special "Made in the USA" Cat Trees
Limited Warranty
All products labeled "Made in the USA" and identified as "Unique and Special" with a link to this warranty section have a five-year limited warranty on construction and stability. The warranty covers normal indoor use by household cats and is voided if the product is used outdoors, if it is misused, damaged while transporting (other than initial delivery), used by other animal species, and by acts of nature. This warrant does not apply to carpet wear and tear. Please note: the modular construction of our cat furniture permits easy replacement of platforms, leaves, and petals that show excessive wear and tear without the need to replace the entire cat tree. Contact us for more information.
The manufacturer does not pay shipping and/or handling on warranty returns, but will pay shipping to get the item back to you. Any item returned under this policy will be repaired to useable condition or replaced at the discretion of the manufacturer, and returned to the customer. Refunds are not allowed, with the exception of what is stated in our "Return Policy" below.
Return Policy
If for any reason you are not completely satisfied with the Cat Tree you purchased from us, you can return the product within 10 days for a full refund, minus the shipping costs, providing:
- You must call our Customer Service Department for a "Return Authorization Number" (RAN). Any item returned to us without an RAN will be refused.
- All returns to this manufacturer must be in the original shipping containers and wrapped in the protective material as when received. The return shipment must include all manuals and accessories. The Cat Tree must be free of any damage, free of all cat hair, and not have any stains or markings.
- It is highly recommended that you purchase insurance on the Cat Tree prior to shipping it back to us. It's normally a minimal amount to protect your investment because you are responsible for any damage to the unit in returning it.
- Items that are not returnable include: Any "one of a kind" units or any custom built units.
Damaged Merchandise
All shipments are fully insured when they leave our factory. If upon receipt you notice exterior damage to a box, (more than normal "rub" marks) please ask the delivery person to open the box for inspection. If the Cat Tree is damaged in any way refuse delivery, and notify us immediately either by email of phone and we will expedite another unit to you. If the damage is not discovered until after the delivery person has left and you have unboxed the unit, please notify us immediately by email or phone, and we will make arrangements to replace the unit. Remember to keep all containers and packing material in the event the unit is returned.Cancelled Orders
Our normal turn time from receipt of order to shipment is eight business days. If you cancel your order and the unit has not yet been built there will be a $25.00 processing fee plus 4.5% of your total purchase amount (these are, sadly our credit card fees).
If the unit has been built but not packaged for shipment at time of cancellation there will be a 12% cancellation fee (minimum of $25.00) plus 4.5% of your total purchase amount.
If the order has been built and packaged for shipment at time of cancellation the fee is 15% (minimum of $30.00) plus 4.5% of your total purchase amount.
If your order has been shipped and is enroute at time of cancellation, the fee is 20% (minimum of $50.00) plus the actual round-trip shipping costs plus 4.5% of your total purchase amount.
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To speak to a live person, please contact Conny's office at
(925) 698-2270
Home
~ Index
~ Dog Stroller
~ Dog Play Pen
~ Cat Stroller
~ Pet Carrier/Pet Transportation
~ Pet Carrying Bag (for Dogs and Cats)
~ Cat Furniture: Cat Condo, Cat Tree and Kitty Gym
~ Cat Condos and Trees - Ship to Canada, Alaska, Hawaii and Puerto Rico ~ Indoor Dog House
~ Cedar Dog House (Outdoor)
~ Pet Stroller
~ Pet Gallery
~ Enclosed Outdoor Pet Play Areas and Play Pens
~ Dog Crates, Portable Pet Crates (Soft or Steel Crates)
~ Steps for Pets, Pet Stairs and Car Ramps for Older Dogs
~ Outdoor Cat Enclosure
~ Cat Story - Live with Cats
~ Our Favorite Links
~ Site Map
~ About Us
~ Paw News - Helpful Information and Articles for you and your Pet
Shop for your Dog/Cat/Pet Stroller by Brand/Manufacturer: Pet Gear, Inc. and DoggyRide
shop for your stroller sorted by the max. weight each model can hold,
or
shop for your pet stroller by feature: Jogging and Running, Let's go for a Walk.
Copyright 2006 - 2012 Online Pet Store By Conny
Shop for Mail Order Gifts at our sister store
Gift Baskets by Conny.
Gift Baskets by Conny.
We offer Gourmet Food Gift Baskets, Baby Gifts for Newborn Boys & Girl up to ages 4+, Diabetic Sugar-Free Gifts, Wine, Fresh Flowers and SPA & Relaxation Gift Baskets and a variety of Cookie Bouquets incl. Cookies that look like cats or dogs.
