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Unique "Made in the USA" Cat Tree Warranty
Unless specified otherwise, we ship using the major carriers UPS, DHL, FedEx and USPS. Shipping costs are calculated at checkout based on the weight of the product. Due to the bulky nature of our products, we ship via ground transportation. Expedited shipping is available and can be selected at checkout. Your complete satisfaction is guaranteed. We stand behind our products. If for any reason you are not satisfied 100% please let us know and we will do our best effort to correct the problem. Please contact us via email (need email address) or by phone (925.698.2270) and arrange for a return of the product. Each shipment contains a packing
slip with return instructions. Returns must be approved, then mailed to the address provided. Please be aware that a restocking fee may apply. If a product has been used, our manufacturers may or may not allow a product return. Please contact us. Read more about what Your Satisaction means to us. We accept the following credit cards: Visa, MasterCard, American Express and PayPal. Your credit card/PayPal account will be charged at the point of purchase online. Late-DeliveryA limited guarantee is implied for expedited shipments. If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded. Our refund policy does not cover:
ShippingWe primarily use DHL, UPS, FedEx and USPS.
If a specific arrival date is required, we suggest either overnight or 2-day. All orders are shipped on the next business day. For example, if you place an order after 12 noon on Friday, that order would not ship until the following Monday. We are unable to ship to the following destinations:
Late-DeliveryA limited guarantee is implied for all 2-day and overnight shipments. If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded. Our refund policy does not cover:
ReturnsIf for any reason you are not satisfied 100% please let us know and we will do our best effort to correct the problem. Please contact us via email (CustomerService@PetStoreByConny.com) or by phone (925.698.2270) and arrange for a return of the product. Each shipment contains a packing slip with return instructions. Returns must be approved, then mailed to the address on the packing slip. Please contact us within 5 business days of product receipt and arrange for the return of the product. Claims for credit, due to incorrect address information will not be honored. Furthermore, customers will incur any additional fees charged by the carrier for address corrections. A complete shipping address includes:
Pet Stroller Return PolicyNote: Once a product has been assembled, it can no longer be resold as new. We cannot accept a return. Each of our vendors has a different return policy. Return policies may change and our vendors may or may not inform us right away. If you are unsure, please contact us for details before you return an item. TopWhat 100% Satisfaction Guaranteed Means to UsWe want all of our customers to be 100% satisfied. We will work with you to ensure that your product purchase is a pleasant and satifying experience. If you purchase an item and find that it just doesn't work out for you, we are unable to accept a return or refund your purchase amount. At our discretion, we may or may not contact the manufacturer and ask them if they accept the return. Because products cannot be resold once they have been assembled or used, return approvals are rare. Please review our policy about products that arrive damaged. Please be absolutely sure that you want to purchase an item. Read the descriptions carefully. We have made the sad experience that some customers will never be 100% satisfied, no matter how hard we try. As a very tiny pet store, we simply cannot afford to ship products back and forth until a customer is satisfied, especially when we offer free shipping. Sadly, we have also made the experience that customers damage an item, then claim that the item arrived damaged. Same for missing parts. Again, if this is you, please don't purchase from us. Our vendors and manufacturers inspect every item prior to shipment. They also inspect every item that is returned as 'damaged'. Top RoamEO GPS Dog and Pet Tracking DeviceWarranty StatementManufacturer warranties the RoamEO GPS Pet Location System against defects and malfunctions in materials and workmanship, and against failure to conform to the product's written specifications for one (1) year from the date of original purchase. We make no other express warranty or representation of any kind whatsoever concerning this product. Any such defect, malfunction, or non-conformity which occurs within one year from the date of your original purchase will either be repaired without charge or replaced with a new product identical or reasonably equivalent to this product, or your purchase refunded, at our option, within a reasonable time after our receipt of the defective product. This repair, or product replacement, or refund is the exclusive remedy available to you against us for any defect, malfunction, or non-conformity concerning our product or for any loss or damage resulting from any other cause whatsoever. This warranty does not apply in the following circumstances: (1) if said defect is a result of negligence, accident, misuse, or carelessness; (2) if the product has been connected, installed, combined, altered, adjusted or handled in any manner other than according to the instructions furnished with this product; or (3) if the product has been serviced or repaired by anyone other than us. Please note: You must retain your sales receipt proving your date of original purchase. Since this is an online store purchase, please keep track of your credit card statement (or PayPal statement). Online Pet Store by Conny will provide you with a copy of your order and facilitate any manufacturer communication. GPS Pet Tracking Device
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